Process of reviewing docs (e.g. Passport, Utility bill, Tenancy etc).
- Client upload the respective document and fills in the details required.
- Clients should only see the first column; not the column(s) for the Review process or the reasons for failure…..
- Clients should not be able to edit the review section
- Status should be set to default
- GRTS review the doc and show comments.
- And send comments to client
- Client then ‘corrects’ the error.
- How do we track this?
- Can we have a history entry that tracks the changes? A non-editable field that tracks the date of the change, who made it and what was made.
- If a revised scan is uploaded, do we keep the old one (rename it?), and link to it in the history field?
- Client amending should reset to Pending.
- Errors before should still be visible to staff members